Last Updated: August 2026

At Imeth Sports, we are committed to providing top-quality sports equipment, athletic gear, and custom awards. We inspect all items prior to dispatch to ensure they meet performance and safety standards. If you encounter any issue with your purchase, our Return & Refund Policy outlines the procedures for returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

We accept return or exchange requests under the following conditions:

  • Timeframe: Return or exchange requests must be submitted within 7 days of receiving your delivery.

  • Item Condition: Products must be unused, unworn, in their original packaging, and with all tags, labels, and protective wrapping intact.

  • Eligible Reasons:

    • Incorrect item delivered by Imeth Sports.

    • Manufacturing defects or structural damage upon arrival.

    • Size exchange for sportswear or footwear (subject to stock availability).

2. Non-Returnable & Non-Refundable Items

To maintain product integrity and safety, the following items cannot be returned or refunded once purchased:

  • Custom & Personalized Products: Custom-engraved trophies, medals, printed jerseys, or personalized team gear.

  • Clearance / Sale Items: Products purchased under special clearance sales or final discount offers.

  • Used / Altered Equipment: Cricket bats that have been knocked-in/oiled by the customer, or gear showing physical signs of usage on the field.

3. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Support: Reach out to us via WhatsApp at +94 77 236 4210 within 7 days of delivery.

  2. Provide Details: Send your Order Number, clear photos/videos of the item, and the reason for the return request.

  3. Approval & Instructions: Once verified, our customer support team will provide return instructions and the designated drop-off/courier address.

4. Shipping Costs for Returns

  • Defective or Incorrect Items: If the return is due to an error by Imeth Sports (wrong item shipped or manufacturing defect), we will cover the return delivery costs.

  • Size Changes / Mind Change: If returning for a size swap or change of preference, the customer is responsible for both return courier charges and re-shipping fees.

5. Refunds

Once your returned item is received and inspected at our store:

  • Approval: We will notify you of the approval or rejection of your refund based on the item’s condition.

  • Refund Method: Approved refunds will be processed via direct bank transfer or credited back to the original payment method within 3–7 business days.

  • Store Credit: Alternatively, customers can opt for immediate store credit for future purchases on our website.

6. Contact Us

For any questions regarding returns, exchanges, or order cancellations:

  • WhatsApp / Call: +94 77 236 4210 | +94 77 381 1312

  • Email: support@imethsports.lk

  • Showroom Address: No. 275/3, Waragoda Road, Welamulla, Kelaniya. , Sri Lanka.